Terms of use

1. General Terms and Conditions
2. Shipping Information – Delivery Costs
3. Returns and Refunds
4. Privacy Policy
5. Transaction Security

 

1. GENERAL TERMS AND CONDITIONS

The website ins.web.auth.gr is the property of the Institute of Modern Greek Studies (Manolis Triandaphyllidis Foundation) of the Aristotle University of Thessaloniki, located in Thessaloniki, New Building of the Faculty of Philosophy, 4th floor, Room 418, Postcode: 541 24, Thessaloniki, Tax Identification Number 090010665, 10th Public Revenue Service of Thessaloniki. The website is used for the provision of information about the products available by the Institute of Modern Greek Studies, for the updating of users with regard to events and activities organized by the Institute, for the provision of electronic, educational and scientific applications, as well as the online ordering and purchase of the Institute’s products, print and digital.

Before making use of the services provided by the website, please read the following terms carefully. Moreover, users should review the General Terms and Conditions page regularly for any modifications or changes.

The contents of the website ins.web.auth.gr are protected by copyright and are owned exclusively by the Institute of Modern Greek Studies and their creators. Users may browse, download, interact with, store and print material for personal use only. Use of the contents of the website for commercial purposes or other exploitation is prohibited.

Any idea, comment, suggestion, graph, logo or ad displayed on the website ins.web.auth.gr is the intellectual property of the Institute.

Reuse of the contents displayed on the website ins.web.auth.gr is strictly forbidden, and, in particular, their copying, redistribution, transfer or retransmission in whatever form (print, electronic), without the express, written permission of the Institute of Modern Greek Studies, or without citation of the source. In the case of electronic presentation, a link must be provided to the web page/site? in question.

The Institute of Modern Greek Studies is and remains the copyright owner of the totality of the material printed from the website ins.web.auth.gr

The comments, reviews, opinions and ideas provided by the viewers or/and the registered users of the website ins.web.auth.gr automatically become the property of the Institute of Modern Greek Studies

The Institute of Modern Greek Studies is not liable for any damages or injury caused to viewers by the use of or inability to use the contents and services provided by the website ins.web.auth.gr, by any defect, omission, interruption, delay in operation, transmission of its contents, disconnection, or by any other reason. In addition, the Institute of Modern Greek Studies is not liable for any malfunction that may be caused by unauthorized interference by third parties.

The Institute of Modern Greek Studies is not responsible for the contents of web pages to which the user is directed through links.

The information that may be asked of the user are not used by ANYONE ELSE other than the Institute of Modern Greek Studies, nor for any other purposes other than the ones detailed in the respective page.

The Institute of Modern Greek Studies reserves the right, without prior notice, to discontinue the website or part of it, or modify its content in its sole discretion.

The above Terms and Conditions of the Institute’s website are governed by and construed in accordance with the Greek law, and for any dispute or claim arising out of them the exclusive forum shall be the courts of Thessaloniki.

2. SHIPPING INFORMATION – DELIVERY COSTS

Domestic deliveries

Orders are delivered either by a courier company or by the Hellenic Post. Delivery time for Greece is 3-5 business days. For orders within Greece amounting to 25 euros or more (inclusive of VAT), there is no delivery charge. For orders less than 25 euros (inclusive of VAT) there is a delivery charge of 6.50 euros payable by the purchaser. The Institute of Modern Greek Studies is not responsible for any delay in delivery caused through no fault of its own or due to unexpected or unforeseen circumstances beyond its control.

International Deliveries

Delivery charges                

International orders are delivered exclusively by the Hellenic Post. For Zone 1 countries there is no delivery charge for orders amounting to 120 euros or more, whereas for Zone 2 countries there is no delivery charge for orders amounting to 200 euros or more. For lesser value orders the charges are as follows:

*Zone 1 (Europe): Zone 1 includes the countries of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembοurg, Malta, N. Macedonia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Czech Republic, The Netherlands, United Kingdom) as well as Albania, Bosnia-Herzegovina, Iceland, Montenegro, Norway, Serbia, Switzerland, Turkey.

Zone 2: All remaining countries

Note: To reduce delivery cost, we dispatch your order in packages of 2 kilos when deemed necessary.

Delivery Time

Delivery time for Zone 1 countries (i.e., the countries of the European Union, the Balkan countries, Iceland, Norway, Switzerland and Turkey) is 5 business days. Delivery time for Zone 2 countries (i.e., the countries not included in Zone 1) is 10 business days.

The Institute of Modern Greek Studies is not responsible for any delay in delivery caused through no fault of its own or due to unexpected or unforeseen circumstances beyond its control.

3. RETURNS AND REFUNDS

Our e-shop offers you the opportunity to return products for whatever reason, which you are not obliged to notify to us. Items should be returned within fifteen (15) days of the day you receive it. In order for an item to be eligible for return:

1. it should be in the condition in which you received it, i.e., the item has not been opened and has not been used.

2. the accompany proof of purchase should also be returned.

Return Statement

In order to return a product you ordered, you should send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Return Options

Returns are managed by the carrier that made the delivery.

Return Costs

Our e-shop will refund the return cost only:

1. when there is a delay in delivery (with the exception of delayed deliveries due to unexpected or unforeseen circumstances beyond our control),

2. when a delivered item has been damaged or is faulty.

In any other case, return costs are charged to the recipient.

4. PRIVACY POLICY

High priority is given to safeguarding confidential personal information in accordance with the guidelines for data protection issued by the Hellenic Data Protection Authority. Any information received is treated in the strictest confidence. Purchases via the Institute’s e-shop requires that you notify the following personal data to us:

• your full name,
• your e-mail address
• your phone number, and
• your full postal address (address, postcode, city, county, country).

For the issuing of invoices in the case of companies, the following additional information is required:

• company name,
• company activity,
• Tax Identification Number (T.I.N.), and
• the Public Revenue Service (P.R.S.) to which the company is registered.

For credit card purchases, the following information is also required:

• the credit card type/name,
• the credit card number,
• the card’s expiry date, and
• the cardholder’s name.

Disclosure of personal data to third parties

Our e-shop does not disclose, sell, share or trade your personal data with any third party without your express written agreement, or without your authorization for our doing so, or when this is required by law or court order.

Acceptance of the Terms for the Keeping of Personal Data Records

In accordance with the provisions of the Data Protection Act, you are entitled to decline the processing of your personal data.

Advertising

Our e-shop does not share your personal data with third parties for the promotion of products and services unless you agree to receiving ad messages. These companies are not entitled to storing your personal data unless you express an interest in their products and services.

5. TRANSACTION SECURITY

Our e-shop transactions are completely safe and can be fully trusted.

Users can purchase products from the Institute’s e-shop with the use of their VISA or MASTERCARD credit cards in the secure pages of the Piraeus Bank website.

If a user’s credit card is registered for the ‘Verified by Visa’ or ‘Mastercard SecureCode’ services, the user is linked to the corresponding secure page of the issuing Bank so as to enter the card’s private code. For more information about these services click here (Verified by Visa) and here (Mastercard SecureCode). Under no circumstances is the card’s private code shared with the Institute.

For the encryption process the SSL (Secure Sockets Layer) is used, which is the latest global model for the encryption of information and the secure execution of online transactions.